Articles Listing

Shopworks' international retail consultancy and retail store design expertise means that our experts are often invited to contribute articles and presentations to publications around the world. A selection of retail store design articles is shown below.

A roundup of the top 6 retail forecasts for 2018

Craig Phillipson04.01.18
“What’s next for the retail industry?” This is the big question we always ask ourselves at this time of year so we have compiled a roundup of the trends and issues that we think will make the biggest impact on the retail industry in the very near future.

Four fifths of shoppers prefer physical store study finds

Craig Phillipson20.11.17
A recent study has found that 81% of UK shoppers prefer physical stores to online shopping underlining that shoppers still value the personal experience of the physical store. The research revealed that whilst shoppers often do their shopping discovery online, they then prefer to go into a store to help with their final purchase decision.

What are you doing to make shopper experience more enjoyable?

What are you doing to make shopper experience more enjoyable? Only 40% of retailers are talking to customers to understand their needs claims a new report from LCP Consulting. The report interviewed over 100 retailers in the UK and US, including FatFace, Aldi and The White Company, to understand how retailers are interacting with customers with some fascinating insights.

Shoppers still want physical stores – but a better in-store experience – says report

Shoppers place a high value on physical stores, though they find some elements of them frustrating, according to a large new study by Mood Media. Other insights revealed include the importance of in-store Customer Experience as well as in-store shopping behaviour.

Why retailers are investing in experiential stores

Craig Phillipson18.11.16
Experiential retail ranges from virtual reality to store layout and pop-up shops in cafés, but retailers who are truly getting it right are the ones able to blend the act of shopping with the art of experience. Retail Week examines which retailers are increasingly investing in experiential stores to provide shoppers with unforgettable experiences which keep them coming back to the high street.

Virtual Reality: The next step in retail design

Ross Wakefield01.09.16
Virtual reality is a powerful aid in the design process to create more refined and creative store experiences finds Retail Focus. In this feature article Ross Wakefield, Head of Design at Shopworks, explains how virtual reality is designed into schemes that Shopworks produce and looks at it’s exciting applications for the retail sector.

Winning in retail: how category management helps customers and retailers enjoy a smoother journey

Craig Phillipson12.08.16
What is category management? Why is it important for retailers? Craig Phillipson, Shopworks MD, explains why retailers are losing sales by not practicing category management strategically or with defined processes.

Why London and Retail Design Expo are so important on a global stage

Craig Phillipson29.03.16
The UK retail sectors’ innovative culture in areas such as e-commerce and self-service is reshaping shopping experiences across the world and has put London at the vanguard of multi-channel shopping explains Shopworks MD Craig Phillipson.

A day in the life of Shopworks Managing Director Craig Phillipson

Craig Phillipson23.03.16
Shopworks MD and founding partner Craig Phillipson gives the inside scoop on his typical working day: “I tend to meet with customers to ensure things are on track and that the client is happy. It's also an opportunity for me to understand any challenges those clients are facing within their own business and the wider sector they operate in. This all feeds in to having a deeper understanding of the retail industry.”

Shopper experience: Giving customers an engaging in store experience

Craig Phillipson04.09.15
Technology has become central to today's shopper experience but retailer's still need to understand the role of the store in today's multi-channel shopping arena and give consumers a new and exciting in-store experience to build brand engagement and boost customer loyalty.

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